Webmail | Getting Support |
Bulletins | Terms of Service | Usage
Software Settings | Personal
Webspace | Network Status |
All IUL dialup clients may
access their email from any web-browser worldwide by visiting http://webmail.iul.net.
IUL web/email hosting clients should contact email@example.com
for information on the cost of activating this feature for your virtual email
You can check for mail from work, from an Internet Cafe, or from a hotel
Internet connection when you travel (you do not need to be dialed-in to IUL
directly to use this service). Please note that when using webmail, your
messages are stored on the server and they will continue to consume your email
storage quota until you either delete and purge them through webmail or download
them using Outlook Express or your normal email software. Sent-items and email
you have moved out of your inbox into another folder are not downloaded to your
local PC and will continue to consume storage until deleted and purged from
webmail. If you have deleted and purged an email in webmail and then
decide you need it back, sorry... it's gone and cannot be recovered.
IUL clients are also encouraged to use webmail when they feel someone has
sent them an attachment in email that is taking far too long to download.
With webmail you can view and delete individual messages from your mailbox at
will, without downloading the entire mailbox to your computer.
In order that we may support you better...
Before phoning us for support:
- Check our network status page to see if your
problem is described there (a short version of our network status report is
also available by phone in our voicemail system when we are having system
difficulties). If it is, the problem is network wide and
we are working to fix it already, there is no need to call.
- Check our client bulletins & tech-notes
and our FAQ to see if there are any software changes we need a particular group
of users to make, or if there is a tech-note which describes the symptoms
you are having.
- If you have made changes to your software, or installed new Internet
applications, please verify your settings against our software
settings page to ensure that your configuration matches the required
If none of the above solve the problem:
- Contact us via e-mail at
if at all possible, support enquiries sent by email allow us to research the
problem beforehand and possibly resolve the problem or have a solution ready
when we contact you back. In your email, please describe the steps you
go through leading up to the problem, and the exact text of any error
messages you receive. As well please document the exact time your
attempts were made, we can then correlate this information against our
log files if necessary to troubleshoot the problem. If you are
reporting that someone is not able to send you email, if possible please
have them forward a copy of the error message they receive to
this will allow us to more quickly track the problem.
- If you are not able to contact us by email because you cannot connect, or
because your email is not functioning, please call us at
All IUL clients should read and be familiar with the IUL Term of Service.
Click here to read our TOS policy. Your use of IUL services
indicates your acceptance of these terms and conditions.
You may access your usage statistics at any time by logging into our webmail
service at http://webmail.iul.net and
selecting the "Dialup Report" option from the menu. These
statistics are updated once an hour.
Users desiring to have personal webspace on our server should contact firstname.lastname@example.org and request that a personal
webspace be set
up. Once that space is set up, you are free to post your personal homepage
server. Please note that personal webspace is for NON-COMMERCIAL use ONLY (users wishing
to conduct business must purchase businesswebspace), and may not contravene
our TOS policy.