Dialup Service Now Available
Across North America
[022005c]

IUL dialup services now available North America wide!

Our service area just got WAY bigger.  IUL is pleased to announce the availability of dialup Internet access in over 8000 locations across North America.

• If you take your computer with you when you travel, you can dial in to your account from any of these locations at no extra charge.

• If you have friends or relatives across Canada and the US who need a dialup ISP, IUL can now provide that service for them as well (and remember, you get a $20 referral fee when they mention your name when they sign up).

• If you move, you can likely keep your IUL account as our North American dialup area will likely have you covered.

• Access points are available virtually everywhere in the US and in most major cities in Canada.

Frequently Asked Questions

• I'm an existing IUL customer, how do I sign up for North America wide access?

  • You already are, all existing IUL customers have been granted access to all dialup locations automatically.

• How do I access my IUL account from another city?

  • If you travel frequently, IUL will be shortly making available dialer software which contains a list of all of the phone numbers for our dialup locations.

  • If you need to access from another city infrequently, we will be providing an access point locator on our website through which you can look up the local dialup number for the area you will be visiting.

• How do all of these access numbers know I'm an IUL customer?

  • During our recent dialup conversion all users were asked to add "@iul.net" on to the end of their dialup usernames, this is how you are identified as an IUL customer when dialing in to an access point in another city.

• Will I be able to send e-mail when I'm connected in another city?

  • Yes, our servers are configured to allow you to send e-mail just as if you were connected here.

  • As a backup measure we have a facility known as "pop-before-smtp"; if you are trying to send mail and you are getting a "relaying denied" error message, hitting your send/receive button in your email program a second (and in extreme cases a 3rd) time should trigger this alternate method and allow your mail to go through.

  • You can also access our webmail system at http://webmail.iul.net and send your email using that method if some circumstance is preventing the other two measures from letting your mail through.

• If I am on a business trip and my wife is at home, can we both use our IUL account?

  • Yes you can have the account set up in as many locations as you need, but you cannot both be connected at the same time.  All IUL accounts are allowed a single concurrent access to the Internet, this has not changed from our previous policies.

• I've looked up an access number on your website, how do I make sure it is a local call?

  • It is your responsibility to verify that an access number is local to the phone you are calling from.  This can usually be confirmed by looking in the front of the local phone book, or by asking the operator.  The access number locator on our website will attempt to "best guess" local numbers for you but only the phone company knows for sure.  IUL is not responsible for any long distance charges incurred by failure of customers to verify that access numbers are local to them.